Home – OLD
What has changed?
Rates have increased over 30% in 4 years!
If you haven’t looked at your contract since 2019, you’re missing out.
Base Rates
The starting point in all negotiations. What has years of annual increases done to your sales and profitability?
Surcharges
Fuel, Residential, Additional Handling, oversize, Extended area, Missing/Incorrect Address. All of these have ballooned.
Hidden charges?
surge volume charges despite lower Q1 volume? No more guarantees on Ground? Extra fees? Fight back.
Industry Trends
The eCommerce explosion of 2020
Prior to the pandemic, Big Courier continually communicated that they had raised their base rates approximately 5% annually as usual. However, the truth is that the 5% was never distributed uniformly or consistently applied and the 1-10 lb. rates have consistently approached 8-13% plus. More importantly, Big Courier has become almost addicted to increasing and creating new Accessorial or Surcharge fees.
Fuel surcharges was one of the first surcharges in the early 2000’s, after 9/11 due to the spike in crude oil prices. However, while the couriers are quick to raise their Fuel Surcharge when crude or jet kerosene prices go up, they are extremely slow to adjust them back when prices normalize. Another reason they profit!
Years ago, residential delivery included 3 attempts over 3 days with a knock on the door and signature. Now, packages receive a fee of $4 on average. Plus they are dropped at the door with no knock or signature. One attempt. No signature. No guarantees. Often sent to local drop off point.
LESS SERVICE BUT MORE COST